Outsourced inside sales — remote reps who call, qualify and close
Outsourced inside sales is a remote external team that sells over phone, video and email on your behalf, rather than in the field. We supply the setters and closers, work inside your CRM, and take most of our compensation from the revenue closed.
Inside sales is a process problem before it is a people problem
Inside sales lives or dies on cadence: how fast a new enquiry is called, how many attempts are made, how consistently the follow-up sequence runs. Most in-house teams lose deals to inconsistency rather than to competitors.
An outsourced team is measured on that cadence directly — speed to first call, attempts per lead, show rate, close rate — so the discipline is contractual rather than aspirational.
- Speed-to-lead calling on inbound enquiries
- Outbound calling and multi-touch follow-up sequences
- Qualification against criteria you sign off
- Closing calls run by senior high-ticket closers
How it fits alongside an existing team
Plenty of engagements sit next to an internal team rather than replacing it. A common split is external setters feeding internal account executives, or internal setters feeding external closers when in-house reps can't convert bigger deals.
Because we work in your CRM with your pipeline stages, the two sides read the same data and there is no reconciliation exercise at the end of the month.
What we need from you to make it work
A defined ideal customer profile, an offer with enough margin to pay a closer, and someone internally who can answer product questions quickly. Without that last one, deals stall waiting on you rather than on the buyer.
We also need honest access to past call recordings or lost-deal reasons where they exist. Knowing what has already failed shortens the ramp considerably.
FAQs
Frequently asked questions
Want closers working your pipeline?
Book a 30-minute strategy call. We'll map where your pipeline leaks and what a commission-led team would change.