Outsourced inside sales — remote reps who call, qualify and close
Outsourced inside sales is a remote external team that sells over phone, video and email on your behalf, rather than in the field. We supply the setters and closers, work inside your CRM, and set out the commercial arrangement before launch.
You bring the leads or pipeline — our closers work them. Closing engagements run on your existing leads. Need the leads generated and meetings booked too? That's a separate service — see appointment setting and lead generation.
Inside sales is a process problem before it is a people problem
Inside sales lives or dies on cadence: how fast a new enquiry is called, how many attempts are made, how consistently the follow-up sequence runs. Most in-house teams lose deals to inconsistency rather than to competitors.
An outsourced team is measured on that cadence directly — speed to first call, attempts per lead, attendance, qualification quality and sales outcomes — so the discipline is contractual rather than aspirational.
- Speed-to-lead calling on inbound enquiries
- Outbound calling and multi-touch follow-up sequences
- Qualification against criteria you sign off
- Closing calls run under written offer criteria
How it fits alongside an existing team
Plenty of engagements sit next to an internal team rather than replacing it. A common split is external setters feeding internal account executives, or internal setters feeding external closers when in-house reps can't convert bigger deals.
Because we work in your CRM with your pipeline stages, the two sides read the same data and there is no reconciliation exercise at the end of the month.
What we need from you to make it work
A defined ideal customer profile, an offer with enough margin to support the written sales scope, and someone internally who can answer product questions quickly. Without that last one, deals stall waiting on you rather than on the buyer.
We also need honest access to past call recordings or lost-deal reasons where they exist. Knowing what has already failed shortens the ramp considerably.
Engagement economics
How the commercial arrangement is separated
Commission-only describes the closer's remuneration. Pearl Lemon sourcing, placement, onboarding and management are a separate commercial arrangement, agreed in writing with you before any engagement begins.
Closer remuneration
Performance-led and tied to agreed closing outcomes. What triggers it, when it is payable and how refunds or early churn are treated are all written into the agreement rather than quoted as a standard figure.
Pearl Lemon service fees
Sourcing, placement, onboarding and ongoing management are Pearl Lemon services with their own commercial terms. They are agreed separately from closer remuneration, in writing, before the engagement starts.
What you provide
The offer and its pricing, the qualified conversations or pipeline the closers work, product and pricing answers during onboarding, CRM and calendar access, and one internal decision-maker.
What Pearl Lemon provides
Sourcing and placing closers, onboarding them onto your offer and qualification criteria, and managing the working arrangement and pipeline reviews within the agreed scope.
Attribution and payment terms
Which conversations and deals count, how they are attributed, and when amounts become payable are defined in the contract for your engagement. They are not fixed site-wide.
No blanket statement covers every service. It would be inaccurate to describe all Pearl Lemon work as carrying no ongoing fee, as being remunerated purely from closed-deal revenue, or as economically identical from one service to the next. The arrangement for each service is set out in the written scope for that engagement.
FAQs
Frequently asked questions
Check whether closers should work your pipeline.
Use the qualification router first. Closer-ready companies continue to booking; pipeline-first enquiries go to appointment setting.